Free Lifetime Warranty
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Each of our products go through rigorous standards of quality check. Each piece is manufactured by our in-house artisans using only the most premium materials and methods of craftsmanship. We carefully inspect each item to ensure that it meets our strict criterion before it reaches you.
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In the rare event that you find an imperfection or defect, you can send it back to us to be inspected by one of our in-house experts. If the defect is determined to have occurred during the manufacturing process, we'll replace or repair the item at no cost to you. If it's determined that the damage was due to normal wear-and-tear, we will repair the product at cost.
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Please note: We do not replace damaged, lost or missing diamonds and gems from rings or settings.
If a warranty issue is found, we will repair the warrantied damage or replace the item without charge.
Repair or service performed by a jeweller other than Diamond Chef will void the warranty. All fine jewellery can be affected by normal wear, activities, or trauma. This is especially true for rings, since hands are actively used and subject to daily pressure. Our manufacturing warranty excludes coverage for wear and tear, loss of gemstones, product loss, or theft.
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Some examples of common jewellery issues that would not be considered manufacturing defects include:
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The discoloration of precious metals caused by chemicals, make-up, immersion in pools and hot tubs, or bathing.
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Precious metals, and especially prongs, wear down over time and may require restoration work as part of normal wear.
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Prongs catching, wearing out, or bending over time due to everyday wear or normal damage, allowing a gemstone to fall out.
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The loss of a gemstone caused by damage from everyday wear or from other damage.
